cee-en web store FAQ section

We accept major credit and debit cards through PayPal and Google Checkout (Visa, MasterCard, American Express, Discover). See terms page for payment details.

The order process begins as soon as your credit card is approved and the shipping address is verified. Most orders will be shipped within 1 to 2 business days after the order is placed. International orders will take longer to process. Once your order has been processed and shipped, you can use the tracking number provided in your shipping confirmation email to track the progress of your shipment. Online tracking may not be available for international shipments. Please note that your order may sometimes be delayed and some of the typical reasons why your order may be delayed are past history of fraud or chargeback has been assigned; unable to verify billing address information.

Just contact us at [email protected]. We usually respond within 24 hours.

The main ingredient is turmeric powder. It's made from a plant called turmeric that is widely known in Asia to treat old scars.

Yes. We now offer free standard shipping on all United States orders, regardless of the order amount. Free shipping offer does not apply to international orders.

Absolutely. We want you to have a great time shopping and find something you love for a great value. Nothing more. Your information is safe with us.

Absolutely. Providing you with a secure online shopping experience is very important to us. We recognize that security is an essential aspect of any online transaction. To ensure your security, we use Secure Socket Layer (SSL) providing an encrypted channel and server authentication, so that all such information is transmitted through a 128 bit secured server connection. We do not have access to your credit card number and other financial information. Your credit card details are communicated only and directly with PayPal or Google Checkout to process your payment.

Once you have chosen the product you wish to purchase, simply click the "BUY NOW" button. Clicking this button will place the item in your shopping cart and take you to your cart. At that point, you can continue shopping or proceed to checkout. When you have finished adding the items to your cart and you have made any necessary changes (e.g., changing quantity of items), click the "PROCEED TO CHECKOUT" button and follow the directions for completing your transaction.

Yes. We encourage all customers to obtain insurance protection if they have concerns. All shipments will be carefully inspected and packed prior to shipping. However, we have no control over packages once they are given to the shipping carrier. We are not responsible for loss or damage caused by the shipping carrier if insurance is not purchased. Insurance is optional at a nominal cost and strongly recommended. If you would like to add insurance to your order, please specify your request in the "Notes" section during checkout and we will charge or bill you accordingly. See terms page for insurance protection details.

Most online orders go very smoothly; however, if you experience any difficulty or you are not sure about what to do next to complete your order, try beginning at your shopping cart by clicking on the "View Cart" icon. In most cases, you will get back on track and easily complete your order. If you continue to have difficulty with your order, please contact us at [email protected]

Yes. You will receive an e-mail confirmation of your order. A summary of your order is included within the confirmation.

Delivery time for domestic orders is approximately 3 - 5 business days from the point of mailing. Delivery time for international orders may range from 5 to 21 business days depending on the shipping method you choose. These estimates do not include weekends and holidays. Once your order has been processed and shipped, you can use the tracking number provided in your shipping confirmation email to track the progress of your shipment. Please note that carrier provided tracking information may take up to 24 to 48 hours to update in their system. Online tracking may not be available for international shipments.

Yes. We ship worldwide. We do our best to prevent our international customers from having to pay any additional taxes and duties by customs, we cannot guarantee this can be completely avoided. All shipments sent outside the United States may be charged taxes and duties by customs upon arrival. You will be responsible for these charges when the shipment is delivered. We do not know the amount of these charges because they are determined by your local government and vary from country to country. You may contact your local customs office to inquire about these charges. If you have special instructions for your international shipment, please contact us before placing your order to make sure we can accommodate your request.

On the rare occasion that an item is temporarily out of stock we will send you an email notification to let you know that your order will take additional time. You can either: cancel your order or wait for the item to be restocked.